Privacy Policy

1. Information Collection

We collect personal data that you provide when using our website and services, including:

Personal Information:

• Name, date of birth, address, phone number, email ID
• Identity verification details
• Order and delivery information

Sensitive Information:

• Bank account details and credit/debit card information
• Biometric data (e.g., facial features) as permitted by applicable laws
• Other sensitive personal data as required for service provision

We also collect behavioral data and transaction details to enhance your experience and provide the requested services.

2. Use of Information

We use your information to:

• Provide and improve our services
• Process transactions and manage your orders
• Customize your experience and communicate offers and updates
• Conduct marketing and surveys, with your consent
• Ensure security and prevent fraud
• Comply with legal requirements

You can opt-out of marketing communications by following the instructions provided in those communications or by contacting our support team.

3. Sharing of Information

We may share your information with:

Internal Entities:

• Affiliates and subsidiaries for operational purposes

Third Parties:

• Service providers and business partners
• Payment processors to fulfill orders and manage services
• Delivery and logistics partners

Legal and Compliance:

• Government authorities or legal entities if required by law
• To protect our rights and prevent fraud

We do not control third-party privacy practices and recommend reviewing their policies.

4. Security

We implement reasonable security measures to protect your data from unauthorized access and misuse. However, no transmission over the internet is completely secure. By using our services, you acknowledge the inherent risks of data transmission online.

5. Data Retention and Deletion

You can delete your account via your account settings or by contacting our support team. We retain data only as long as necessary for service provision or as required by law. We may keep anonymized data for analytical purposes.

6. User Rights

You have the right to:

• Access your personal information
• Rectify and update your personal information
• Request deletion of your data
• Withdraw consent for data processing

To exercise these rights or for other privacy concerns, contact our Grievance Officer.

7. Consent

By using our services, you consent to the collection, use, and processing of your information as described in this Privacy Policy. If you provide information about others, you must have their consent.

8. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated as required by law. We encourage you to review this policy periodically.

9. Grievance Officer

For any concerns or inquiries regarding your personal data, please contact our Grievance Officer: